Legal Privacy policy
How SEO Melbourne Australia collects, uses and protects your personal information when you use our website and services.
The short version
- We collect your name, email, phone and website usage data
- We use it to reply to you and deliver our services
- We never sell or redistribute your information
- You can ask us to access, correct or delete it
Who we are
SEO Melbourne Australia (“we”, “us”, “our”) is an SEO and AI search agency at 23A Hotham St, Templestowe Lower VIC 3107. This policy explains how we handle personal information collected through seomelbourneaustralia.com.au and when you work with us.
Information we collect
Personal information
When you contact us, ask for an audit or buy a plan, we may collect:
- Your first and last name
- Your email address
- Your phone number
- Your website address and details about your business
Usage data
We automatically collect usage data such as your IP address, browser type and version, the pages you visit, the time and date of your visit, the time spent on those pages and device identifiers.
Cookies and tracking
We use cookies and similar technologies to run the website and understand how it is used. You can set your browser to refuse cookies, but some parts of the website may not work.
- Essential cookies keep the website secure and working.
- Preference cookies remember choices such as your cookie consent.
- Functionality cookies remember details you have entered so you do not need to enter them again.
How we use your information
We use your information to:
- Provide, maintain and improve our website and services
- Reply to your enquiries and audit requests
- Contact you by email, phone or SMS about your account or our services
- Send news and offers about similar services, unless you opt out
- Understand how our website is used and measure our marketing
Who we share it with
We do not sell or redistribute your personal information. We share it only:
- With service providers who help us run our website and services, such as our customer relationship management system (Zoho) and our payment provider (Stripe)
- If our business is merged, sold or restructured
- When the law requires it, or to protect our rights and the safety of others
- With your consent
Card details are entered on Stripe’s secure payment page. We never see or store your full card number.
How long we keep it
We keep personal information only for as long as we need it for the purposes in this policy, to meet legal obligations and to resolve disputes. Usage data is generally kept for a shorter period.
Your rights
You can ask to access, correct or delete the personal information we hold about you by contacting us. We may need to keep some information to meet legal obligations.
If you are unhappy with how we have handled your information, contact us first so we can try to fix it. You can also complain to the Office of the Australian Information Commissioner at oaic.gov.au.
Security
We use commercially reasonable measures to protect your personal information. No method of sending or storing data online is completely secure, so we cannot guarantee absolute security.
Children’s privacy
Our website and services are not intended for anyone under 13, and we do not knowingly collect their personal information. If you believe a child has given us their details, contact us and we will delete them.
Links to other websites
Our website may link to other websites that we do not control. We are not responsible for their content or privacy practices, so please read their privacy policies.
Changes to this policy
We may update this policy from time to time. We will post the new version on this page and update the “Last updated” date. For significant changes, we will let you know by email or a notice on our website.
Contact us
Questions about this policy or your information? Email hi@seomelbourneaustralia.com.au, call 0480 010 008 or write to us at 23A Hotham St, Templestowe Lower VIC 3107.